Description

As an Office Team Lead at One Medical, you will support your practice team in delivering a high-quality patient experience. You'll champion operational excellence through daily management, scheduling, inventory, and facilities oversight, while coaching and motivating teammates to ensure consistent performance.

Requirements

• At least 1 year supervisory or lead role in high-touch customer service or patient-facing healthcare
• Graduated from a postsecondary Medical Assistant program accredited by CAAHEP or ABHES
• Skilled in nuanced patient communication and team motivation
• Proficient in administrative work and operational processes
• Experience with scheduling, inventory management, and facility oversight

Responsibilities

• Ensure operational readiness through team check-ins, staffing review, task queues, and end-of-month scheduling
• Provide team support through training, coaching, mentoring, and recognition
• Drive performance via daily management, huddle facilitation, and metric monitoring
• Manage inventory including ordering, supplies, expiration tracking, and waste minimization
• Monitor Net Promoter Score responses and handle service recovery cases