🛠 Tech Stack

💼 About This Role

You'll provide front-line end user support for AV, network, and service desk operations at a global technology company. You'll ensure smooth daily operations by quickly resolving issues and supporting collaborative efforts. This role offers exposure to conference room systems and network infrastructure.

🎯 What You'll Do

• Act as primary contact for technical assistance requests.
• Log, track, and escalate complex issues to specialized teams.
• Diagnose and resolve AV and connectivity issues in conference rooms.
• Set up and support AV equipment for meetings.

📋 Requirements

• 3–5+ years in IT Support roles (Technician, Analyst, Administrator, or Specialist).
• Proficient in Mac OS, Networking, Wi-Fi, Cisco, Linux, and Windows.
• Skilled in ticketing systems with experience in Jira Service Management (JSM).
• Strong interpersonal and communication skills for user-centered support.

✨ Nice to Have

• Familiarity with AV systems.
• Network infrastructure troubleshooting.
• Strong Mac/Apple experience.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min