Tech Stack

Description

As a Sr. Customer Success Manager - Enterprise at 6sense, you will drive adoption of our B2B sales technology, align platform usage with strategic business outcomes, and own renewal strategies to ensure long-term customer value.

Requirements

• 5+ years in Customer Success, Account Management, or Consulting in SaaS or high-tech
• 3+ years managing enterprise accounts with exceeding renewal and growth targets
• Experience aligning platform usage with business outcomes
• Strong understanding of B2B demand generation, marketing operations, and sales analytics
• Proven success in negotiating renewals and identifying upsell opportunities
• Experience operationalizing CS processes
• Familiarity with marketing tech stack (e.g., Marketing Automation, CRM, BI tools)
• Strong analytical, communication, and project management skills
• BA/BS degree
• Willingness to travel (~25%)

Responsibilities

• Driving adoption and strategic alignment with enterprise customers
• Owning renewals and GRR metrics
• Operationalizing for scale using scalable methodologies
• Building executive relationships with senior stakeholders
• Developing success plans and executive business reviews
• Driving product feedback and roadmap alignment
• Onboarding and enablement with Services
• Creating customer advocates and champions
• Managing multiple priorities