💼 About This Role

You'll define the customer's experience at a veterinary emergency hospital through service, focus, and participation. Your core impact is creating personalized, memorable interactions and finding ways to say yes to customer needs. This role offers growth opportunities in a 2025 Great Place to Work hospital.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences by finding creative ways to say yes
• Process payments accurately while protecting personal information

📋 Requirements

• 2+ years in a customer service role
• Advanced proficiency in computer programs and practice management software
• Strong communication skills to interact positively with everyone
• Availability to work nights, weekends, and holidays on rotation

✨ Nice to Have

• High emotional intelligence to read a room and adapt
• Problem-solving skills and focus on innovation
• Experience in a veterinary or medical setting

🎁 Benefits & Perks

• 📚 Unlimited ER CE + travel stipend ($1000/year for credentialed, $400/year for uncredentialed)
• 🕒 Flexible work schedules to support life outside work
• 👕 Comfy scrubs and cool VEG swag
• 🍴 Food in the fridge for when you're hungry
• 💵 Competitive compensation

🚩 Heads Up

• Job description includes many soft skills and personality traits not strictly required
• Requires availability for nights, weekends, and holidays on rotating basis without specifics