🛠 Tech Stack

💼 About This Role

You'll serve as a trusted technical advisor for enterprise customers, supporting integrations, troubleshooting complex issues, and improving customer outcomes. You'll collaborate with engineering, sales, and product teams to shape scalable customer success operations while contributing to product improvements and automation initiatives. This role offers strong growth opportunities and visible organizational impact in a fast-growing remote-first tech environment.

🎯 What You'll Do

• Act as primary technical contact for enterprise customers.
• Lead technical onboarding and proof-of-concept initiatives.
• Monitor account health and proactively address issues.
• Build automations and tools to streamline support operations.

📋 Requirements

• 5+ years in Technical Customer Success or similar customer-facing technical role in SaaS.
• Strong coding ability in Python or JavaScript.
• Solid understanding of web technologies including HTTP, DNS, TLS, APIs.
• Experience building technical automations or integrations.

✨ Nice to Have

• Experience with scraping technologies, anti-bot systems, or headless browsers.
• Familiarity with customer success tools like Intercom, Zendesk, HubSpot.

🎁 Benefits & Perks

• 🏖️ Fully remote work with flexible location within EU hours.
• 💰 Competitive salary based on skills and market value.
• 🛠️ Flexible equipment policy to choose your preferred setup.
• 📚 Learning and development budget for continuous growth.
• 🤝 Annual international team kick-off events and meetups.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min