Description

You will provide front-line customer support for OpenSpace's construction software, answering questions, troubleshooting issues, and ensuring a high level of customer satisfaction while collaborating with cross-functional teams to drive product improvements.

Requirements

• 2+ years direct customer-facing experience for a technically complex product
• 2+ years experience in a SaaS environment
• Strong customer-facing and communication skills
• Self-motivated, independent learner
• Highly organized with strong troubleshooting and multitasking skills

Responsibilities

• Accurately and promptly answer questions about products and features
• Professionally resolve customer inquiries by listening, guiding, training, and troubleshooting
• Maintain high customer satisfaction in every interaction
• Analyze key user and operational metrics to drive product and support improvements
• Collaborate with cross-functional peers on user-impacting issues