💼 About This Role

You'll lead a team of Strategic Customer Success Managers to drive retention and growth for top employers on the Handshake network. You'll shape how every career evolves in the AI economy at global scale. This high-impact role combines people management, sales, and relationship leadership for a category-leading platform.

🎯 What You'll Do

• Lead a team of 6+ Strategic Customer Success Managers to achieve client goals
• Drive team to meet and exceed quarterly GDR quota
• Maintain relationships with executives at largest partners
• Assist team with renewals, upsell opportunities, and churn mitigation

📋 Requirements

• 5+ years SaaS enterprise CSM or post-sales experience
• 3+ years managing a team of individual contributors
• Proven track record of hitting individual and team goals
• Experience preparing renewal proposals and forecasting

✨ Nice to Have

• Experience with evangelical sales to Fortune 500 executives
• Experience building processes and identifying gaps
• Ability to use data to demonstrate value

🎁 Benefits & Perks

• 🎯 Ownership: Equity in a fast-growing company
• 💰 Financial Wellness: 401(k) match, competitive compensation
• 🍼 Family Support: Paid parental leave, fertility benefits
• 💝 Wellbeing: Medical, dental, vision, mental health support
• 🏝️ Time Off: Flexible PTO, 15 holidays + 2 flex days