🛠 Tech Stack

💼 About This Role

You'll join the Global Customer Support team to investigate and resolve complex issues with the Aerospike Real-time Data Platform. You'll collaborate with engineering and act as a customer advocate to ensure timely resolution for enterprise clients. This role offers the chance to work on mission-critical systems and contribute to product improvement.

🎯 What You'll Do

• Troubleshoot and resolve technical issues for Aerospike customers
• Collaborate with engineering to drive resolution of complex problems
• Participate in real-time customer remediation and live incident resolution
• Write and maintain high-quality documentation and Knowledge Base articles

📋 Requirements

• 3-5 years in technical support, systems engineering, or related roles
• Deep proficiency with Linux
• Solid understanding of distributed systems and high-availability environments
• Hands-on experience with NoSQL or similar database platforms

✨ Nice to Have

• Previous experience in enterprise software technical support
• Exposure to Kubernetes, Docker, or container orchestration
• AWS certification or experience with large-scale cloud deployments

🎁 Benefits & Perks

• 🏖️ Remote work flexibility
• 📚 Professional development opportunities
• 🏥 Health benefits
• 💰 Competitive compensation (not explicitly listed, but common)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• On-call rotation for after-hours, holiday, and weekend support coverage