🛠 Tech Stack

💼 About This Role

You'll lead customer support systems strategy for a global post-sales ecosystem, optimizing Zendesk and driving AI adoption. You'll shape proactive, data-driven support operations that improve retention and customer experience at scale.

🎯 What You'll Do

• Lead strategy and architecture of global post-sales systems.
• Own and optimize Zendesk platform for scalability.
• Drive integration with Salesforce, Gainsight, and data systems.
• Adopt AI and automation to improve support efficiency.

📋 Requirements

• Enterprise Applications leadership in high-growth SaaS.
• Post-sales processes expertise including support and success.
• Zendesk or Salesforce Service Cloud ownership experience.
• System integration design between CRM and data platforms.

✨ Nice to Have

• Familiarity with AI and automation in support.
• Experience with Gainsight or similar customer success platforms.

🎁 Benefits & Perks

• 💰 Competitive salary up to 259,200 USD.
• 🏖️ Flexible PTO policy.
• 🏥 Comprehensive healthcare (medical, dental, vision).
• 👶 Parental leave and family support.
• 📚 Professional development funding.

📨 Hiring Process

Estimated timeline: 3-5 weeks

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 60 min
3. 3Technical/system design interview· 60 min
4. 4Leadership panel· 45 min
5. 5Offer