🛠 Tech Stack

💼 About This Role

You'll lead a squad providing end-user support and endpoint engineering for a global workforce. Your impact includes keeping daily IT operations running smoothly. You'll develop your people leadership skills while working alongside a talented team.

🎯 What You'll Do

• Perform hands-on end-user support and endpoint engineering work
• Distribute and clarify daily work assignments for the squad
• Identify and remove obstacles slowing squad's execution
• Triage and prioritize incoming requests during US business hours
• Maintain and improve endpoint configurations and workflows

📋 Requirements

• 5+ years of hands-on experience in end-user technologies or endpoint engineering
• Experience in a team lead or senior technician capacity coordinating work while doing hands-on work
• Strong working knowledge of enterprise identity management, endpoint security, and zero trust networking
• Multi-OS proficiency managing Windows, macOS, and Linux (Ubuntu) endpoints

✨ Nice to Have

• Experience with JumpCloud, CrowdStrike, CyberArk, or Cloudflare
• Experience with ServiceNow
• Familiarity with ISO 27001 and SOC2 compliance frameworks

🎁 Benefits & Perks

• 🏖️ 23 days of PTO per calendar year plus additional sick and holiday time
• 💰 401(k) plan with 4% match, vested on day one
• 🏢 Fully paid parking in downtown Austin
• 🌐 Global workforce in 20+ countries
• 🎉 Annual kick-off and monthly catered team events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min