🛠 Tech Stack

💼 About This Role

You'll engage with customers via multiple channels to resolve technical support requests and educate clients on the platform. Your work will directly impact customer satisfaction and product improvement. You'll also become a demo certified specialist in one or more Datadog product areas.

🎯 What You'll Do

• Engage with customers via ticketing, live chat, and screensharing
• Reproduce technical issues and explore 600+ integrations
• Lead product demos after becoming demo certified
• Participate in product discussions based on customer feedback

📋 Requirements

• Computer Science or Engineering degree or Bootcamp graduate
• Active contribution to open-source projects
• Programming experience and basic Linux knowledge
• Weekend availability for rotating schedule

✨ Nice to Have

• Self-motivated with continuous learning desire
• Critical thinking and client-centric approach
• Effective written and verbal communication

🎁 Benefits & Perks

• 📚 Best-in-breed onboarding
• 🌍 Generous global benefits
• 🤝 Intra-departmental mentor and buddy program
• 📈 New hire stock equity (RSUs) and ESPP
• 💡 Continuous professional development and career pathing

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min