🛠 Tech Stack

💼 About This Role

You'll serve as the bridge between Feathr and nonprofit customers, ensuring their success with our digital marketing platform. Your core impact is driving retention and value through strategic guidance. This role stands out for its purpose-driven mission to help nonprofits grow their impact.

🎯 What You'll Do

• Manage a portfolio of strategic accounts.
• Guide customers on utilizing the Feathr app.
• Lead Joint Success Plans to align goals with solutions.
• Own the end-to-end renewal process.

📋 Requirements

• 3+ years in a Customer Success or B2B SaaS Account Management role.
• 2+ years developing or managing digital marketing campaigns.
• Nonprofit or association industry experience strongly preferred.

✨ Nice to Have

• Experience with Salesforce and Planhat.
• Executive presence and commercial acumen.

🎁 Benefits & Perks

• 🏖️ Fully Remote
• 🏥 Health/Dental/Vision Insurance
• 💰 $75k base + $30k variable
• 📚 Professional development budget
• 🍕 Office food and social events

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1HR Information Screen· 30 min
2. 2Manager Interview· 45 min
3. 3Additional Rounds· 1-2 hours