Tech Stack

Description

You will work with customers and internal teams to troubleshoot, resolve, and escalate issues, employing a customer-centric approach to improve service quality. You'll identify and resolve customer problems, provide professional advice and training, and articulate Telesign's products and best practices.

Requirements

• 2-3 years customer facing role
• Fluent English, excellent verbal and written
• Strong problem-solving and analytical skills
• Ability to translate technical concepts to non-technical people
• Working understanding of REST API, Java, PHP, Ruby, C#, or Python

Responsibilities

• Identify, clarify, and resolve customer impacting problems
• Provide professional advice, training, and responses
• Learn and articulate Telesign products, services, and operational technology
• Drive increased customer satisfaction by exceeding expectations
• Contribute to technical documentation, FAQs, and knowledge bases