Description

You will be the first point of contact for patients, managing scheduling, insurance verification, and administrative tasks to ensure a smooth and welcoming experience at our infusion centers. This role is critical in maintaining operational excellence and supporting clinical teams.

Requirements

• 1–3 years front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED
• Strong understanding of insurance verification, billing basics, and patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Exceptional customer service and communication skills

Responsibilities

• Greet patients and visitors with warmth and professionalism
• Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations
• Verify patient insurance, update demographic information, and collect copays
• Coordinate patient flow and communicate with nursing staff for smooth operations
• Maintain organized front desk and reception area