2h ago
Customer Success Partner
Nashville
$90,000-$115,000 / year
full-timemidconstruction technology
Description
You will manage key accounts in the AEC industry, driving product adoption and retention. You'll collaborate with clients to ensure they get maximum value from our platform, conduct business reviews, and identify upsell opportunities while bridging sales, product, and support.
Requirements
- 2+ years startup experience
- Practical knowledge of construction or engineering
- Experience with complex, multi-divisional customers
- Strong leadership and communication skills
- Ability to create structure in ambiguous situations
Responsibilities
- Partner with clients to deliver predictable outcomes and growth
- Provide guidance, configuration, and educational support
- Conduct periodic business reviews to ensure value
- Identify upsell opportunities and drive revenue growth
- Coordinate between client, sales, product, and support teams
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