3h ago
Senior Manager, AV Technical Support
Austin, Texas
full-timesenior Hybridstreaming technology
Description
You will develop the multi-year AV Events strategy, lead a global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions at Roku. You'll drive innovation in hybrid events, operational excellence, and executive-grade productions, collaborating with cross-functional teams to connect leaders and employees worldwide.
Requirements
- 10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed
- Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms
- Program leadership across portfolio planning, budget ownership, vendor management, and cross-functional alignment
- Operational rigor with SLAs, incident and problem management, change control
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
Responsibilities
- Set multi-year AV Events strategy and roadmap across conference rooms, executive spaces, and internal event production
- Own service delivery and SLAs for conference room uptime, incident response, and large internal events
- Lead and develop a global team of AV engineers, technicians, and event producers
- Standardize room and control platforms, and partner with IT/Network on QoS, monitoring, and capacity planning
- Deliver executive-grade productions with broadcast-quality audio, video, lighting, and redundancy
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