3h ago

Senior Manager, AV Technical Support

Austin, Texas
full-timesenior Hybridstreaming technology

Description

You will develop the multi-year AV Events strategy, lead a global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions at Roku. You'll drive innovation in hybrid events, operational excellence, and executive-grade productions, collaborating with cross-functional teams to connect leaders and employees worldwide.

Requirements

  • 10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed
  • Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms
  • Program leadership across portfolio planning, budget ownership, vendor management, and cross-functional alignment
  • Operational rigor with SLAs, incident and problem management, change control
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)

Responsibilities

  • Set multi-year AV Events strategy and roadmap across conference rooms, executive spaces, and internal event production
  • Own service delivery and SLAs for conference room uptime, incident response, and large internal events
  • Lead and develop a global team of AV engineers, technicians, and event producers
  • Standardize room and control platforms, and partner with IT/Network on QoS, monitoring, and capacity planning
  • Deliver executive-grade productions with broadcast-quality audio, video, lighting, and redundancy
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