💼 About This Role

You'll build Meter for technicians, guiding field teams in real time and troubleshooting issues as they happen. Your core impact will be ensuring installations stay on schedule and quality standards are met through live support and process improvements. This role puts you at the center of deploying critical network infrastructure.

🎯 What You'll Do

• Run live installation support shifts
• Troubleshoot networking and hardware issues in real time
• Document progress across active installs
• Spot recurring issues and design new tools with Operations Engineering

📋 Requirements

• Experience in networking
• Ability to bridge technical and non-technical teams
• Strong communication and documentation skills

✨ Nice to Have

• Experience in field technician support
• Process improvement background
• Tooling design experience

🎁 Benefits & Perks

• 🏠 Remote-friendly (onsite role in Phoenix)
• 💰 Competitive compensation (estimated $70k-$100k)
• 🚀 Growth opportunities into leadership or product roles

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Onsite or Virtual Panel· 2 hours