Tech Stack

Description

As the IT Engineer at Plume's Hyderabad office, you will be the main on-site IT point of contact, providing excellent employee experiences through rapid response and resolution, maintaining system availability, and collaborating with a global IT team. You will manage assets, implement systems, and handle vendor relationships.

Requirements

• 3+ years experience supporting diverse IT tooling in mid-sized organizations (400-1200 people)
• Familiarity with Google Workspace, SSO, Atlassian Suite, Slack, Zoom, MDM, networking/wifi equipment, SaaS tools, cloud services, conference room equipment
• Expertise setting up, deploying, repairing, and maintaining Mac, PC, and *nix systems
• Experience with ITIL/Service Management processes
• Solid understanding of security principles and industry best practices

Responsibilities

• Be the main on-site IT point of contact for Hyderabad office
• Manage inventory of assets in India and participate in audits
• Implement and manage systems, networks, and processes
• Manage local vendor relationships with support from Director of IT
• Respond to, troubleshoot, and remediate IT issues, tracking in tickets