💼 About This Role

You'll lead financial health initiatives for Monzo's EU expansion, ensuring compliant delivery of FinHealth journeys and capabilities. You'll own collections and recoveries outcomes while balancing customer needs. This role offers the chance to shape the European banking landscape with a first-class leadership team.

🎯 What You'll Do

• Localize FinHealth capabilities for European markets
• Navigate EU regulatory landscape and ensure compliance
• Own collections and recoveries outcomes
• Shape in-app journeys supporting customer financial difficulties

📋 Requirements

• Experience leading collections/recoveries strategies for a regulated lender in Europe
• Knowledge of European consumer credit regulations and differences across member states
• Understanding of collections/recoveries role in credit risk strategy

✨ Nice to Have

• Experience with data analytics teams
• Background in product and tech squad collaboration

🎁 Benefits & Perks

• 💰 Competitive salary €108,800-€132,480
• ⏰ Flexible working hours
• 🏝 34 days annual leave including public holidays
• 📚 €1,200 learning budget per year
• 🏥 Private healthcare scheme

📨 Hiring Process

Estimated timeline: 2-3 weeks

1. 1Phone Screen with Recruiter· 30 min
2. 2Video call with Hiring Manager· 30 min
3. 3Technical and behavioural interviews· 2 hours
4. 4Final call with senior leadership· 30 min