23h ago

Business Analyst, Customer Operations

Redmond, WA

$85k-$120k / year

full-timemidtelecom

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll analyze data on Starlink customers to drive improvements in customer experience and internal operations. You'll conduct analyses using SQL and build dashboards that quantify operational health. This role is key to supporting new market launches and cross-functional strategic initiatives.

๐ŸŽฏ What You'll Do

  • Conduct SQL analyses to identify customer issues and opportunities.
  • Define department metrics and build dashboards.
  • Develop automation to mitigate business risk and improve efficiency.
  • Train internal users on dashboard usage and troubleshooting.

๐Ÿ“‹ Requirements

  • Bachelor's degree
  • 2+ years of experience in reporting and analytics
  • 1+ years of experience with SQL and data visualization tools

โœจ Nice to Have

  • Bachelor's degree in business, supply chain, MIS, CS, or engineering
  • 1+ years with scripting languages (Python, R)
  • Advanced SQL skills and ETL development experience

๐ŸŽ Benefits & Perks

  • ๐Ÿ–๏ธ 3 weeks paid vacation and 10+ paid holidays
  • ๐Ÿฅ Comprehensive medical, vision, and dental coverage
  • ๐Ÿ’ฐ 401(k) retirement plan with company stock options
  • ๐Ÿ‘ถ Paid parental leave
  • ๐ŸšŒ Company shuttle from select Seattle locations

๐Ÿ“จ Hiring Process

Estimated timeline: 2-4 weeks ยท AI estimate

  1. 1Recruiter Screenยท 30 min
  2. 2Technical Interviewยท 60 min
  3. 3Hiring Manager Interviewยท 60 min
  4. 4Onsite Interviewยท 2-3 hours

๐Ÿšฉ Heads Up

  • ITAR restrictions require US citizenship or permanent residency, limiting eligibility
  • Long hours and weekend work potentially required
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