🛠 Tech Stack

💼 About This Role

You'll act as the first point of contact for clients seeking mental health support, guiding them through services and care. Your work directly impacts access to essential mental health support. This remote role offers comprehensive benefits and a mission-driven environment.

🎯 What You'll Do

• Act as first point of contact across phone, email, and chat
• Conduct needs assessments and guide clients to appropriate services
• Identify risk situations and escalate to clinical teams
• Maintain accurate records using CRM and support tools

📋 Requirements

• Minimum 1 year of customer support or client-facing experience
• Excellent written and verbal communication skills
• Ability to multitask and manage high-volume workloads
• Experience with CRM and support tools (Zendesk, Salesforce)

✨ Nice to Have

• Interest in mental health care
• Experience in healthcare, technology, or remote support

🎁 Benefits & Perks

• 💰 Hourly compensation: $24/hour
• 🏥 Comprehensive healthcare coverage (medical, dental, vision)
• 🌴 Competitive paid time off (vacation, sick leave, holidays)
• 👶 Paid parental leave
• 🏠 Remote work flexibility

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· 1 week