💼 About This Role

You'll act as a trusted advisor to enterprise customers, helping them leverage merchant services and accounts receivable solutions to improve cash flow and operational visibility. You will manage long-term relationships, drive platform adoption, and identify opportunities for expansion.

🎯 What You'll Do

• Manage end-to-end customer relationships from onboarding through renewal
• Conduct regular cadence calls and Executive Business Reviews
• Develop and execute strategic account plans with growth strategies
• Serve as primary escalation point for complex customer issues

📋 Requirements

• 5+ years in Customer Success or Account Management in SaaS
• Strong background in merchant services and payments
• Experience managing enterprise customers with finance leaders
• Bachelor's degree in Business, Marketing, or related field

✨ Nice to Have

• Experience with ERP-integrated AR systems like NetSuite, Sage Intacct
• Familiarity with payment optimization strategies
• Experience collaborating with Product, Finance, Legal, and Risk teams

🎁 Benefits & Perks

• 💰 Competitive compensation package aligned with market standards
• 🏠 Flexible remote or hybrid work arrangements
• 🏥 Comprehensive health, dental, and wellness benefits
• 📈 Opportunities for career growth in a fast-scaling SaaS fintech

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/panel interview· 60 min