🛠 Tech Stack

💼 About This Role

You'll lead a production support team for an IRT systems provider in clinical trials. You'll ensure SLA adherence, manage escalations, and drive process improvements. This hybrid role offers leadership opportunities in a fast-paced life sciences environment.

🎯 What You'll Do

• Supervise day-to-day activities of the Production Support team
• Act as escalation point for critical issues and special client requests
• Draft and execute SQL data scripts for database updates and reporting
• Conduct performance reviews and regular meetings with direct reports

📋 Requirements

• 4-7+ years experience in user-facing technical support
• 3-4+ years in clinical trials industry
• Proven SQL expertise with complex queries and stored procedures
• Advanced Microsoft Office skills (Outlook, Word, Excel)

✨ Nice to Have

• Support management experience
• Experience in a fast-paced support environment

🎁 Benefits & Perks

• 🏥 Health insurance
• 🏖️ Paid time off
• 📈 Career development opportunities

🚩 Heads Up

• Requires weekend and holiday coverage
• Blend of management and hands-on technical work