🛠 Tech Stack

💼 About This Role

You'll drive adoption and retention for a portfolio of mid-market and enterprise customers using the OpenSpace platform. Your core impact is ensuring customers realize value through proactive engagement and training. This role offers 25% travel to UK jobsites and offices.

🎯 What You'll Do

• Serve as primary post-sales contact for mid-market and enterprise accounts
• Deliver onboarding refreshers, usage reviews, and tailored training sessions
• Monitor account health and usage trends to identify risks
• Surface expansion and retention risks to account teams

📋 Requirements

• 3+ years experience in Customer Success or customer-facing B2B SaaS role
• Experience facilitating onboarding or training programs with customers
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms

✨ Nice to Have

• Construction industry experience
• Bachelor's degree or equivalent
• Familiarity with Catapult or similar tools

🎁 Benefits & Perks

• 💰 Competitive compensation including base salary and variable component
• 🏖️ Flexible remote work with UK travel up to 25%
• 📈 Join best performing team in a priority European market

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round· 1 hour