🛠 Tech Stack

💼 About This Role

You'll partner with global CS leadership to drive retention and efficiency. You'll own the operational health of the customer base and protect recurring revenue. This role stands out as a key pillar of the Revenue Operations team with global impact.

🎯 What You'll Do

• Act as primary Business Partner for VP, CS EMEA & Americas
• Lead Retention Forecasting and Churn & Downsell Analysis
• Manage Accounts Allocation, Handover tracking, and CSM KPIs
• Drive leadership drumbeat with meeting agendas and QBR prep

📋 Requirements

• 3-5 years in Revenue Operations or CSM Operations in SaaS
• Advanced Salesforce experience (reporting, dashboards, data architecture)
• Gainsight proficiency (Success Plans, Playbooks, Health Scoring)
• Exceptional analytical rigor with GTM business approach

✨ Nice to Have

• Experience with commission cycles and quota management
• Strong cross-functional project management skills
• Self-starter mindset with proactive problem-solving

🎁 Benefits & Perks

• 📈 Impact on global CS strategy
• 🤝 Collaborative Revenue Operations team
• 🌍 Global exposure across 15 offices
• 💡 Growth opportunities in a scaling company