🛠 Tech Stack

💼 About This Role

You'll manage relationships with a global customer portfolio for a distributed employment platform. You'll drive adoption, resolve escalations, and shape the customer journey. This role offers the chance to work 100% remotely while collaborating across teams.

🎯 What You'll Do

• Proactively manage relationships with a portfolio of customers.
• Conduct enablement sessions, product demos, and escalation calls.
• Manage customer escalations and collaborate cross-functionally.
• Utilize data-driven insights to understand customer needs.
• Lead cross-functional projects to improve customer engagement.

📋 Requirements

• 2+ years in Customer Success, Account Management, or quota-carrying role.
• Proven track record managing multiple customer relationships.
• Exceptional communication skills, both verbal and written.
• Analytical mindset with ability to leverage data for insights.

✨ Nice to Have

• Experience with Zendesk, Asana, Notion, and Slack.
• Experience in HR industry and multi-country employment practices.

🎁 Benefits & Perks

• 🏖️ Fully remote work from anywhere.
• 🌍 Global team across 60+ countries.
• 📈 Career growth in a fast-paced environment.
• 🏆 High employee engagement and diverse culture.
• 🦄 Well-funded company with unicorn status.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min