💼 About This Role

You'll lead a team of Enterprise Client Success Managers responsible for Array's most strategic accounts. You'll own retention, expansion, and measurable client impact across $10M+ ARR relationships. This role offers the chance to scale client success systems and drive durable growth in a fast-growing fintech.

🎯 What You'll Do

• Lead, hire, and develop a high-performing team of ECSMs
• Define enterprise client success strategy, segmentation, and engagement models
• Oversee client health, retention, and expansion across $10M+ ARR relationships
• Build executive-level relationships and act as strategic advisor for key partnerships

📋 Requirements

• 10+ years in B2B/B2B2C client success or account management
• 5+ years leading teams managing enterprise accounts
• Proven track record owning $25M+ ARR client portfolios
• Deep experience driving revenue through expansion strategies

✨ Nice to Have

• Experience in financial services, fintech, or credit-related industries

🎁 Benefits & Perks

• 🏥 Full medical, dental, vision (100% for employee, 70% for dependents)
• 🏖️ Unlimited PTO and 14 company holidays
• 💰 100% 401k match up to 4% with immediate vesting
• 👶 Generous parental leave for all parents
• 🖥️ $1,000 desk setup subsidy and $100/month wifi/phone

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Recruiter Conversation· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Loop round: meet leadership team· 2 hours