💼 About This Role

You'll join a fast-growing FinTech scale-up, enhancing customer satisfaction for French-speaking clients. You'll handle 30-50 daily requests via chat, solving technical and usage issues. This role offers career growth in a hybrid Lisbon office.

🎯 What You'll Do

• Monitor customer requests through online chat
• Qualify and prioritize requests for efficient handling
• Support and train various users on platform usage
• Manage daily relationships to reduce churn

📋 Requirements

• Bachelor's degree in management, finance, or accounting
• Excellent level of French for business conversations
• Experience in B2B customer relations
• Ability to manage multiple tasks under tight deadlines

✨ Nice to Have

• Interest in finance or cash management
• Experience with CRM or ticketing tools
• Knowledge of SaaS customer support

🎁 Benefits & Perks

• 🏖️ Competitive salary package
• 🍽️ Daily lunch allowance
• 🏥 Health insurance
• 🚍 Transportation reimbursement
• 💻 State-of-the-art work equipment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min