Tech Stack

Description

In this role, you will drive customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You'll serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.

Requirements

• 3–5+ years of hands-on Anaplan model-building experience
• Master Anaplanner certification preferred
• 8+ years of experience in customer success, consulting, or professional services with proven track record in driving software adoption
• Strong understanding of complex planning functions and ability to advise on platform capabilities
• Excellent facilitation, communication, and presentation skills with sharp attention to detail

Responsibilities

• Proactively communicate platform updates and educate customers on new features and benefits
• Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies
• Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments
• Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges
• Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements