🛠 Tech Stack

💼 About This Role

You'll lead a newly unified team of Sales Support Specialists across the Americas, centralizing and optimizing the function for standardized execution and equitable resource distribution. You'll build a data-driven culture to optimize sales processes and create efficiencies, transforming how Twilio supports complex sales cycles.

🎯 What You'll Do

• Manage and lead a regional team of Sales Support Specialists.
• Standardize regional playbooks for tasks, tickets, and deal workflows.
• Analyze team utilization and performance metrics for data-driven resourcing.
• Optimize Sales Support Specialist to Account Executive alignment for high-priority deals.

📋 Requirements

• 5+ years of experience in Sales, Sales Operations, or Revenue Operations in SaaS.
• 2+ years of direct people management experience with coaching focus.
• Salesforce proficiency and experience with CPQ workflows and deal desk mechanics.
• Analytical skills to track team capacity, SLAs, and utilization rates.

✨ Nice to Have

• Experience managing remote teams across North America and Latin America.
• Proficiency in Spanish or Portuguese.
• Direct Sales experience as an Account Executive.

🎁 Benefits & Perks

• 💰 Competitive pay and commissions.
• 🏖️ Generous time off including paid sick and personal time.
• 👶 Parental and wellness leave.
• 🏥 Healthcare coverage and 401(k) retirement plan.
• 📈 Equity plan eligibility.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Cross-functional Interview· 45 min
4. 4Offer