🛠 Tech Stack

💼 About This Role

You'll lead the design and optimization of end-to-end operational workflows for patient access programs, ensuring seamless alignment between business needs and CRM systems. You'll act as a strategic advisor, translating complex requirements into scalable, system-enabled solutions that improve patient outcomes through operational excellence. This role sits at the intersection of healthcare operations, technology, and process transformation.

🎯 What You'll Do

• Serve as subject matter expert on program design and CRM workflows
• Translate customer requirements into structured process designs
• Design and document end-to-end patient journey processes
• Support CRM reporting, dashboard development, and analytics

📋 Requirements

• Bachelor's degree and 8+ years in operations or project management
• Strong experience in HUB operations including nursing or reimbursement
• Hands-on expertise with Salesforce CRM as a power user
• Experience in data mapping, migration, and system integration

✨ Nice to Have

• Experience with offshore or nearshore teams
• Proficiency in Microsoft Visio
• Background in patient assistance programs

🎁 Benefits & Perks

• 💰 Competitive compensation aligned with seniority
• 🏠 Remote work flexibility within the US
• 🏥 Mission-driven healthcare impact initiatives
• 📈 Career development in process design leadership
• 🤝 Collaborative work environment

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min