🛠 Tech Stack

💼 About This Role

You'll deliver exceptional support to clinicians using Nabla's AI assistant, resolving issues and guiding users via video and email. Your impact will shape product improvements and ensure every update drives value for our customers. This role is critical to scaling support operations at a fast-growing health tech startup.

🎯 What You'll Do

• Deliver support via email and video calls, resolving clinical and technical issues.
• Manage and resolve feedback tickets in Front ticketing system.
• Educate users through tutorials and personalized workflow guidance.
• Collaborate with Product and Engineering to influence product improvements.

📋 Requirements

• 4+ years in healthcare technology, customer success, or support.
• 2+ years in a clinical or clinical documentation role.
• Experience with NextGen and PointClickCare EHR systems.
• Proficient with Front, Google Workspace, and similar tools.

✨ Nice to Have

• Experience working in a fast-paced startup environment.
• Familiarity with specialty EHR systems.
• Analytical mindset with ability to synthesize user feedback.

🎁 Benefits & Perks

• 💵 Competitive salary and stock options
• 🏥 100% individual Medical, Dental, Vision coverage
• 🏖️ Unlimited PTO and 11 national holidays
• 👶 Paid parental leave
• 🖥️ $1,500 home office setup budget