💼 About This Role

You'll serve as the final point of contact for complex member issues including grievances and accommodation requests. You'll resolve sensitive situations with strong judgment and cross-functional coordination to ensure members feel heard and respected.

🎯 What You'll Do

• Own and resolve high-priority member escalations end-to-end
• Investigate grievances from multiple systems and stakeholders
• Review accommodation requests and evaluate supporting documentation
• Communicate professionally with health plans and external partners

📋 Requirements

• Bachelor's degree or higher
• 3-5+ years in member/patient support or escalations
• Experience with health plans or healthcare systems
• Demonstrated experience handling complex escalations

✨ Nice to Have

• Familiarity with accessibility and accommodation processes
• Experience reviewing formal documentation (e.g., authorized representative forms)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min