💼 About This Role

You'll handle inbound calls to resolve customer issues related to coverage, billing, and complaints for an insurtech startup. You'll ensure accurate policy documentation and onboarding, directly impacting customer satisfaction. This role offers the chance to work remotely for a fast-growing MIT-founded company.

🎯 What You'll Do

• Resolve customer issues via incoming calls.
• Coordinate onboarding documents for policy finalization.
• Verify customer coverage and resolve billing issues.
• Educate customers to avoid policy interruptions.

📋 Requirements

• Customer support experience via phone, email, and chat.
• Excellent communication skills.
• Phenomenal phone skills.
• Property Casualty Insurance license preferred.

✨ Nice to Have

• Bilingual skills.

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🏥 Health, Dental Coverages
• 📈 401K plan with match
• 👶 Paid Family Leave

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Offer· N/A