🛠 Tech Stack

💼 About This Role

You'll handle daily communications with global customers, providing exceptional service across multi-channels as the first point of contact. Your core impact will be managing cases with professionalism and collaborating with e-commerce departments to ensure customer satisfaction. This role stands out as a 6-month contract with a hybrid work arrangement in Shenzhen.

🎯 What You'll Do

• Handle customer inquiries across email, chat, and phone channels.
• Manage and update customer service documentation for internal tracking.
• Collaborate with cross-functional teams to resolve issues.
• Support reporting manager with ad-hoc tasks.

📋 Requirements

• Degree, High Diploma, or Associate Degree holder.
• Fluent in Chinese and English (spoken and written).
• Experience in customer service or related fields.
• Proficient in MS Office and Google Drive.

✨ Nice to Have

• Experience in e-commerce industry.
• Familiarity with CRM, Case Management, Live Chat, or AI tools.
• Available to work weekends and holidays.

🎁 Benefits & Perks

• 🏖️ 6-month contract with hybrid work flexibility
• 🌍 Global e-commerce exposure with international customers
• 📈 Career development in a fast-growing industry