🛠 Tech Stack

💼 About This Role

You'll provide technical support to customers experiencing software, hardware, or networking issues, ensuring satisfaction by resolving or escalating problems. You'll troubleshoot VoIP, SMS/MMS and analyze call flows and packet captures.

🎯 What You'll Do

• Identify and troubleshoot network, VoIP, and messaging issues
• Address customer inquiries via ticketing system, phone, or email
• Analyze call flows, packet captures, and system logs for faults
• Collaborate with customers, vendors, and internal teams to resolve issues

📋 Requirements

• Bachelor's degree in Computer Science or related field
• 1-2 years experience in technical support or related field
• Networking, VoIP/SIP, and SMS/MMS proficiency
• Ability to multitask in a fast-paced environment

✨ Nice to Have

• Certifications like Network+ or CCNA
• PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience

🎁 Benefits & Perks

• 🏥 100% company-paid Medical, Vision, Dental for you and family
• 🏖️ Four weeks PTO with PTO Embargo (no work interruptions)
• 🎓 Mahalo moments for life events like graduations, marriage, first home
• 💪 90-Minute Workout Lunches and nutritionist meetings

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min

🚩 Heads Up

• Requires degree but only 1-2 years experience, typical for entry-level
• Broad list of responsibilities may indicate understaffing