🛠 Tech Stack

💼 About This Role

You'll build partnerships with premium eCommerce clients, ensuring they derive maximum value from Yotpo's AI-powered reviews and loyalty platform. Your core impact will be driving customer retention and identifying upsell opportunities. This role stands out with a hybrid working model in Sofia.

🎯 What You'll Do

• Deliver ROI and value by consulting clients on Yotpo solutions.
• Identify business goals and optimization opportunities for customers.
• Analyze account metrics to identify pain points and drive performance.
• Manage multiple client relationships and proactively mitigate churn risks.

📋 Requirements

• 3+ years of Customer Success experience.
• Full professional proficiency in English and French.
• Experience in a client-facing role, preferably in SaaS or eCommerce.
• Technical knowledge of web analytics, CMS, and APIs.

✨ Nice to Have

• Understanding of digital marketing (SEO/SEM, social media, email).
• Experience with cross-sell and upsell opportunities.
• Ability to work in a fast-paced environment.

🎁 Benefits & Perks

• 🏖️ 25 days paid vacation with loyalty add-ons.
• 🏥 Additional health insurance package.
• 💰 Equity options and flexible benefits via Re:Benefit.
• 📚 E-learning portals and knowledge sharing sessions.
• 🍽️ Food vouchers and stocked kitchen.