3h ago
Project Manager/Associate Project Manager (analytics-focused/technical), Operational Excellence, Partnerships, and Automation, Customer Experience Group
Bangkok, Thailand
full-timemidtravel technology Visa Sponsor
Description
You will manage global operational excellence projects in the Customer Experience Group, focusing on automation of customer service, process optimization, and performance improvement. This role offers a transition from technical fields to business, or vice versa.
Requirements
- Analytics-focused and technical background
- Experience in project management
- Strong problem-solving and hypothesis testing skills
- Data-driven mindset
- Ability to work in a fast-paced environment
Responsibilities
- Identify core business issues and opportunities for improvement
- Develop testable hypotheses to address problems
- Manage global operational excellence projects in automation and process optimization
- Improve operations team performance through data-driven initiatives
- Collaborate with stakeholders across global teams
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