Description

You'll help B2B e-commerce customers navigate challenges from software to shipping logistics, across calls, chats, and tickets. Empower customers to become shipping experts and contribute ideas to improve the customer experience.

Requirements

• Full professional proficiency in English and French
• Excellent communication skills
• Curiosity and growth mindset
• Ability to multitask and stay calm under pressure
• Willing to work 40 hours/week from Eindhoven HQ

Responsibilities

• Guide customers through software, shipping, and financial challenges
• Interact via calls, chats, and tickets with professionalism
• Empower customers to make confident decisions independently
• Spot patterns and suggest improvements for customer experience
• Explore growth areas like process optimization or training