🛠 Tech Stack

💼 About This Role

You'll own a portfolio of mid-market & SMB customers end-to-end at a logistics tech startup building a real-time transportation visibility platform. You'll drive adoption, expansion, and retention, turning data into measurable business impact.

🎯 What You'll Do

• Own full customer lifecycle from onboarding to renewal
• Identify and execute expansion opportunities (upsell, cross-sell)
• Partner with Sales on trial conversion and commercial conversations
• Conduct regular check-ins and Quarterly Business Reviews

📋 Requirements

• 3+ years in Customer Success or Account Management in logistics tech
• Strong familiarity with freight forwarding and global logistics workflows
• Demonstrated success driving account expansion and revenue growth
• Experience owning enterprise or mid-market accounts end-to-end

✨ Nice to Have

• Bachelor's in Logistics, Business, or related field
• Experience running QBRs and structured success plans
• Startup experience

🎁 Benefits & Perks

• 🌍 Remote-first flexibility across Asia and Europe
• 🚀 Accelerated growth owning your portfolio from day one
• 💡 Tech-first team solving hard problems with data
• 🎯 Impact you can see in a lean startup structure