💼 About This Role

You'll own a high-value portfolio of SMB customers, building strategic partnerships to drive retention and expansion. Your core impact will be using data-driven storytelling in Quarterly Business Reviews to deliver actionable insights. This role offers the chance to shape scalable frameworks in a hyper-growth environment.

🎯 What You'll Do

• Own a high-value portfolio of top SMB customers
• Build multi-threaded relationships with C-suite decision-makers
• Conduct Quarterly Business Reviews with actionable insights
• Identify recurring friction points and develop scalable solutions

📋 Requirements

• 3+ years of B2B Account Management or Customer Success experience
• Proven track record of hitting retention and expansion targets
• Comfortable with Excel/BI tools for data analysis
• Native-level fluency in English

✨ Nice to Have

• SaaS experience preferred
• Additional European languages are a significant advantage

🎁 Benefits & Perks

• 🏖️ 20 vacation days plus public holidays
• 🏥 Medical plans with company contributions and HSA option
• 📈 401(k) plan with company matching
• 👶 12-16 weeks paid parental leave
• 🌍 20 Work from Anywhere days per year

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min