💼 About This Role

You'll lead and grow a support team at a health tech startup, driving best-in-class customer experiences. You'll build scalable systems and collaborate across product and engineering. You'll shape a strong company culture while managing strategic goals and representing the customer's voice.

🎯 What You'll Do

• Start with IC focus to become product expert for 6 months.
• Build and refine QA, metrics, and training systems.
• Grow direct reports and manage strategic goals.
• Work with pod to meet support KPIs and SLAs.

📋 Requirements

• 3+ years managing people in high-growth B2B SaaS or health tech.
• Track record of delivering quantifiable business outcomes.
• Experience hiring, onboarding, and coaching team members.
• Clear and concise communication with customers and stakeholders.

✨ Nice to Have

• Experience in US healthcare industry.
• Passion for using technology and automation.
• History of working through challenging environments.

🎁 Benefits & Perks

• 📈 Equity in a growth-stage company.
• 🏥 Employee benefits package.
• 💰 Competitive base salary plus equity upside.