🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of enterprise clients in Kenya, driving adoption, retention, and expansion of digital solutions. You'll act as a trusted advisor to executive stakeholders, aligning business goals with measurable outcomes.

🎯 What You'll Do

• Manage enterprise client portfolio from onboarding to renewal
• Develop data-driven success plans aligned with customer goals
• Identify upsell and cross-sell opportunities with sales teams
• Monitor account health and proactively address risks

📋 Requirements

• 5+ years in enterprise customer success or account management
• Proven ability to manage large, complex accounts
• C-level stakeholder engagement and presentation skills
• Fluency in French and English

✨ Nice to Have

• Additional European languages
• Familiarity with data warehouses and AI-driven tools
• Experience with digital analytics and product analytics

🎁 Benefits & Perks

• 💰 Competitive compensation with performance incentives
• 🏖️ Flexible work arrangements (remote/hybrid)
• 📈 Stock options
• 🎓 Learning and development opportunities
• 🏥 Well-being initiatives and lifestyle allowances

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Case Interview· 60 min