🛠 Tech Stack

💼 About This Role

You'll provide first-line IT support across macOS and Windows environments for offices across North America. You'll manage onboarding and offboarding processes and ensure a seamless support experience. This role is ideal for someone who thrives on problem-solving and loves working with people.

🎯 What You'll Do

• Respond promptly to support requests via ticketing system, phone, and internal tools.
• Troubleshoot hardware, software, and basic networking issues on macOS and Windows devices.
• Manage employee onboarding and offboarding including device setup and account provisioning.
• Escalate complex issues to higher tier staff with clear context and steps taken.

📋 Requirements

• 2-3 years of experience in IT support role.
• 2-3 years of experience with Windows Server administration.
• 2-3 years of experience with ITSM tools like Jira Service Management or Freshdesk.
• 2-3 years of experience with Office 365 and Google Workspace administration.

✨ Nice to Have

• Experience with Jamf, Intune, or other MDM tools.
• Knowledge of Ubiquiti Unifi or Cisco Meraki networking.
• Industry certifications such as CompTIA, Security+, or Microsoft 365.

🎁 Benefits & Perks

• 🏖️ Paid time off
• 💰 Health insurance
• 📚 Professional development
• 🏢 In-office work

🚩 Heads Up

• Multiple office locations but must be in one listed city.
• Visa sponsorship explicitly not available.