🛠 Tech Stack

💼 About This Role

You'll own customer outcomes for a portfolio of clients on Convoso's AI-powered contact center platform, driving retention and expansion through strategic guidance. You'll be the voice of the customer internally, collaborating across teams to deliver a seamless experience. This role stands out with stock options, 100% covered premiums, and a supportive remote-first culture.

🎯 What You'll Do

• Partner with customers to define and track business goals
• Proactively identify growth opportunities and lead renewals
• Deliver strategic guidance on contact center best practices
• Lead post-implementation activities and build strong relationships

📋 Requirements

• 5+ years of Customer Success experience in SaaS
• Experience with CRM/CS platforms like Vitally, Totango, or Gainsight
• Proven ability to manage a book of business and drive retention
• Strong communication and presentation skills

✨ Nice to Have

• Contact center, telephony, or performance marketing experience
• Proficiency in Excel, Google Workspace, Confluence, Zendesk

🎁 Benefits & Perks

• 🏥 100% covered premiums for Medical, Dental, Basic life insurance, Long term disability
• 🏖️ PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• 🎂 Your birthday off
• 🏋️ Monthly Gym membership reimbursement
• 💻 Apple laptop for most roles

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Team Interview· 60 min