💼 About This Role

You'll guide guests through the Empire State Building Observatory, ensuring a memorable and safe experience. Your core impact is delivering exceptional customer service in a world-famous landmark. This seasonal role offers flexible shifts including early mornings and late nights.

🎯 What You'll Do

• Engage and guide guests throughout the attraction
• Respond to guest questions with a positive attitude
• Address customer complaints with empathy
• Stand outside in various weather conditions

📋 Requirements

• Fluent in English with excellent communication skills
• Passion for delivering exceptional guest experiences
• Availability to work days, nights, weekends, and holidays
• Ability to stand for an 8-hour shift

✨ Nice to Have

• Second language preferred
• High school diploma or equivalent
• Customer service experience

🎁 Benefits & Perks

• 🏖️ Benefits per Local 32BJ Collective Bargaining Agreement