🛠 Tech Stack

💼 About This Role

You'll handle daily customer service and back office tasks for Oscar Health's health insurance platform, working with members, brokers, and providers. You'll support the leadership team by identifying issues through established escalation pathways and monitoring work-in-progress issues to ensure timely resolution. This role offers full-time remote work from Florida.

🎯 What You'll Do

• Develop comprehensive understanding of processes, procedures, and tools
• Work with members, brokers, and providers through multiple channels
• Manage assigned caseload meeting service delivery and productivity expectations
• Participate in process improvement projects

📋 Requirements

• Bilingual Spanish and English with full professional proficiency
• 1+ years experience in high-volume or customer-focused setting
• 6+ months of healthcare experience
• High school diploma or GED

✨ Nice to Have

• Strong quantitative or analytical skills
• Experience manipulating and entering accurate data
• Advanced Google Suite or Microsoft Office capabilities

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision benefits
• 🏖️ 11 paid holidays and paid sick time
• 👶 Paid parental leave
• 💰 401(k) plan participation
• 🏋️ Paid wellness time and reimbursements

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min