🛠 Tech Stack

💼 About This Role

You'll provide application support for complex issues in a suite of pharmacy and patient communication products. You'll resolve root cause issues, conduct deep-dive diagnostics, and mentor team members while ensuring service continuity. Based in our Wayne, PA office, this role requires U.S. citizenship due to federal contracts.

🎯 What You'll Do

• Deliver high-level technical assistance for intricate application issues.
• Conduct deep-dive diagnostics on proprietary and third-party software.
• Execute software deployments and resolve onsite technical disruptions.
• Serve as Subject Matter Expert, maintaining technical documentation and mentoring team.

📋 Requirements

• Bachelor's in CS/IT or equivalent experience plus 5+ years in advanced technical support.
• Advanced root-cause analysis and problem-solving skills.
• Exceptional communication skills to translate technical concepts for non-technical users.
• Expertise in ticketing systems, remote tools, OS environments, and third-party applications.

✨ Nice to Have

• Knowledge of networking, databases (IRIS), and web technologies.
• Experience with VoIP and network diagnostics (e.g., Wireshark).

🚩 Heads Up

• Requires U.S. citizenship due to federal contract security clearance.