Tech Stack

Description

As a Technical Account Manager at Altium, you will be the trusted advisor for enterprise customers, ensuring their success with our PCB design solutions. You'll build deep relationships, resolve technical challenges, and drive adoption while collaborating with cross-functional teams to impact customer satisfaction and revenue.

Requirements

• Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
• 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
• Hands-on Altium product experience preferred
• Strong problem-solving and project management skills
• Excellent communicator who can simplify technical concepts

Responsibilities

• Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
• Build trusted relationships and guide customers on implementation, integration, and optimization
• Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
• Identify growth opportunities and lead strategic business reviews
• Collaborate with Sales, Support, and R&D to align customer needs with product development
• Advocate for customers internally and provide actionable feedback
• Monitor customer health and mitigate risks to drive retention