🛠 Tech Stack

💼 About This Role

You'll own the evolution of our Intercom Help Center, making it a scalable, searchable, high-impact product education engine. You'll bridge Product, Marketing, Sales, and Support to translate every feature launch into clear, user-friendly documentation. Your work will directly shape how thousands of travel organizers understand our platform.

🎯 What You'll Do

• Own the structure, strategy, and content quality of the Help Center.
• Create and maintain FAQ articles tied to product releases, improving searchability.
• Partner with Product and Marketing to translate features into user-friendly documentation.
• Script, record, and maintain product explainer videos embedded in the Help Center.

📋 Requirements

• 3–5+ years in Knowledge Management or Technical Writing in a SaaS environment.
• Fluent in written and spoken English (native/near-native).
• Professionally fluent in Spanish.
• Experience owning and scaling a Help Center using Intercom, Zendesk, or similar.

✨ Nice to Have

• Direct experience with Intercom Help Center & Fin AI.
• Background in payments, travel tech, or marketplace platforms.
• Experience measuring ticket deflection and self-serve performance.

🎁 Benefits & Perks

• 💰 Attractive compensation
• 🏖️ Unlimited PTO (Generous Time to Recharge policy)
• 🏢 Beautiful office in central Amsterdam – rooftop garden
• 👶 Extensive paid family leave
• 🚲 Cycle-to-work scheme (Swapfiets subscription) or commuting reimbursement

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Technical/writing exercise· 60 min
4. 4Panel interview· 60 min